When Hilary Pattermann became Parking Utility Manager for the City of Appleton, Wisconsin, she inherited aging infrastructure, outdated technology, and customer processes that no longer served the public well. Instead of waiting for major capital projects, she focused on something more immediate: removing everyday friction for customers.
Latest Episodes
From too many apps to disconnected systems and confusing user experiences, parking has become unnecessarily complicated for drivers and operators alike. But a growing push around open data standards could finally change that
In this episode of Parking Live, Jade Neville explores one of the most overlooked challenges in autonomous mobility: how cities manage pickup and drop-off at scale.
Michael Wiktorko, Interim Head of Parking Services at the London Borough of Hackney, joins Jade Neville and Matt Darst to break down what it really takes to run a modern, high-performing parking operation.
Featured Resources
Are you responsible for the welfare of parking officers working on the frontline in your organisation? If so, we need you to respond to this important survey. If you are not, please share this with the person who is. Why? So we can find out the scale of abuse and incidents against officers, and use this to get better support. It needs the person responsible to ask their frontline officers to report all incidents of assault, no matter how minor, including all instances of verbal abuse (not what was said) throughout April and submit it via the survey.
To better equip local and transportation authorities with intelligence that will enable them to keep their cities safer, less congested and cleaner.